Terms of Service
Effective date: 30 August 2026
Version: v1-2, 24 August 2026
BLUF House, LLC, a New York limited liability company, doing business as Quency, operates the Quency mobile application. Registered agent and notice address: Northwest Registered Agent, 418 Broadway STE N, Albany, NY 12207. Contact: hello@blufhouse.com.
Quency is available in the United States, the United Kingdom, and Australia. Mailing a physical card is available within the United States only.
TABLE OF CONTENTS
1. About these terms
2. Who may use Quency
3. Your account
4. Subscriptions
5. Cards, credits, and payment
6. Mailing
7. Acceptable use
8. Information about other people
9. Our content and yours
10. Disclaimers
11. Limitation of liability, and your responsibilities
12. Governing law and disputes
13. If you live in the United Kingdom or Australia
14. Changes, availability, and ending
15. General
1. ABOUT THESE TERMS
Quency is a mobile application operated by BLUF House, LLC, a New York limited liability company. In these terms, "Quency," "we," "us," and "our" mean BLUF House, LLC. "You" means the person using Quency.
By creating an account or using Quency, you agree to these terms. If you do not agree, do not use Quency.
2. WHO MAY USE QUENCY
2.1 You must be 18 years of age or older to use Quency. By creating an account you confirm that you are.
2.2 Quency is not directed to children. We do not knowingly permit anyone under 18 to create an account. If we learn that an account belongs to someone under 18, we will close it.
2.3 You may record information in Quency about people of any age, including children. Doing so does not make that person a user of Quency, and it does not make Quency a service directed to children.
2.4 You may use Quency only where the law permits, and only for personal, non-commercial purposes.
3. YOUR ACCOUNT
3.1 You create an account by signing in with Apple or with Google. There is no password, and we never receive or store one.
3.2 You are responsible for activity on your account and for keeping access to your Apple or Google account secure.
3.3 You may delete your account at any time from within Quency, in Settings. Deleting your account removes your account and the information associated with it, as described in our Privacy Policy.
3.4 We may suspend or close an account that violates these terms. Where we do, we will tell you why unless the law prevents it, and we will return any unused card credits as described in Section 5.
4. SUBSCRIPTIONS
4.1 What is free and what is paid. Quency is free to use with up to five loved ones. A paid subscription removes that limit and unlocks the paid features described in the app at the time you subscribe.
4.2 Billing. Subscriptions are sold and billed by Apple or by Google, not by us. Price, billing period, renewal, and cancellation are governed by your agreement with that platform, and the current price and terms are shown to you before you subscribe.
4.3 Automatic renewal. Subscriptions renew automatically at the end of each term unless you cancel. You can cancel at any time in your Apple or Google account settings, and cancellation takes effect at the end of the term you have already paid for.
4.4 Reminder before renewal. For an annual subscription, we will send you a reminder before it renews, no earlier than 45 days and no later than 15 days before the renewal date, telling you the renewal date and how to cancel. The reminder is delivered in the app. You can also see your renewal date and cancellation instructions at any time in Settings.
4.5 Changes to price or terms. If we change the price of a subscription or make another material change to it, we will tell you at least five business days and no more than 30 days before the change takes effect. A price increase will not be charged to you without your consent, obtained through the platform.
4.6 Refunds. We do not process subscription payments and cannot refund them. Refund requests for subscriptions go to Apple or Google under their terms.
5. CARDS, CREDITS, AND PAYMENT
5.1 What a card is. Quency lets you choose a physical greeting card, write a message, and have it printed and mailed to someone in the United States.
5.2 Credits. Cards are purchased as credits. A single card is one credit; a five-card pack is five credits. Prices are shown in the app before purchase. Card purchases are processed by Stripe, not by Apple or Google.
5.3 How credits are used. One credit is used when you schedule a card. Credits do not expire.
5.4 Cancellation and refunds. If you cancel a scheduled card before it goes to production, that credit is returned to your account.
Credits are the standard remedy for a cancelled or unsatisfactory card. We may also issue a refund in money at our discretion, and we will consider doing so where a card was not produced or mailed as it should have been. Nothing in this section requires us to issue a monetary refund, and nothing in it prevents us from doing so.
5.5 Taxes. Prices shown may not include applicable sales tax, which is added where required.
6. MAILING
6.1 Where we mail. Quency mails cards within the United States only, including US territories and APO and FPO addresses.
6.2 Your words. You choose the design and write the message. The words are yours; we do not write them and we do not edit them.
6.3 When we mail. We calculate and recommend a mailing date that allows ordinary delivery time before your occasion, and you may choose an earlier date. We mail your card on the scheduled date. We do not control the postal service, and Section 10.3 applies.
6.4 The point of no return. Once a card enters production it cannot be changed or cancelled, because a person has begun preparing it by hand. The app tells you when this will happen before you schedule.
6.5 Return address. You must provide a return address before a card can be scheduled. Mail that cannot be delivered is returned to that address.
6.6 A person prepares your card. Card fulfillment is not automated. A member of our team transcribes your message and both addresses into an external mailing service, which prints and mails the card. Our Privacy Policy describes this in full.
7. ACCEPTABLE USE
7.1 You may not use Quency to send anything unlawful, threatening, harassing, hateful, defamatory, or infringing, or to send a card to a person who has asked you not to contact them.
7.2 You may not use Quency to harass, stalk, or monitor another person.
7.3 You may not attempt to access another user’s account or data, interfere with the operation of Quency, or use it in any automated way we have not authorized.
7.4 If a card violates this section, we may decline to mail it and will return the credit. If your use of Quency violates this section, Section 3.4 applies.
8. INFORMATION ABOUT OTHER PEOPLE
8.1 Quency lets you record information about people you know: their names, birthdays, addresses, photographs, and notes you write about them.
8.2 You are responsible for what you record. Record only information you have a reasonable basis to hold, and only what you would be comfortable telling that person you recorded.
8.3 The people you record may have rights over that information under the law where they live. If a person asks us to remove information about them, we may do so, and we will tell you if we do.
8.4 Our Privacy Policy explains what we do with this information. We do not sell it and we do not message anyone on your behalf.
9. OUR CONTENT AND YOURS
9.1 Ours. Quency, including its software, designs, card artwork, and written content, belongs to us and is protected by intellectual property law. We grant you a personal, non-exclusive, non-transferable, revocable license to use Quency under these terms.
9.2 Yours. The messages you write and the information you record remain yours. You grant us only the license we need to operate the service: to store your content, display it back to you, and, for a card you schedule, to print and mail it. That license ends when you delete the content or your account, except for cards already mailed and records we are required to keep.
9.3 We do not use your content, or the information you record about other people, to train artificial intelligence models.
10. DISCLAIMERS
10.1 The service is provided as is. TO THE FULLEST EXTENT PERMITTED BY LAW, QUENCY IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS, AND WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Some jurisdictions do not allow the exclusion of implied warranties; where that is so, this exclusion applies to the fullest extent permitted. If you live in the United Kingdom or Australia, Section 13 applies.
10.2 Reminders. Quency sends reminders through push notifications, which depend on your device settings, your operating system, your network connection, and services operated by Apple and Google. We do not control any of these, and we do not guarantee that a reminder will be delivered, delivered on time, or delivered at all. Quency is a tool that helps you remember the occasions that matter to you; it does not assume responsibility for them.
10.3 Mail. We print and mail cards on the date scheduled in the app. Delivery is performed by the United States Postal Service. We do not guarantee that a card will be delivered, that it will be delivered by any particular date, or that it will arrive at all.
10.4 Addresses. We do not verify that an address you provide is accurate or deliverable. Mail that cannot be delivered is returned to the return address you provide. You are responsible for the accuracy of the addresses you enter.
10.5 Astrological content. The sun-sign descriptions and circle summaries in Quency are offered for entertainment and reflection. They are not advice of any kind, and no result or outcome is represented or implied.
10.6 Third-party services. Authentication, payment processing, data hosting, and mail fulfillment are performed by third parties. We are not responsible for the acts, omissions, or interruptions of those parties beyond our own reasonable control.
10.7 Not professional advice. Quency is a personal organizing tool. It does not provide medical, psychological, legal, or financial advice, and it is not a substitute for professional care.
11. LIMITATION OF LIABILITY, AND YOUR RESPONSIBILITIES
11.1 Excluded damages. TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, arising out of or relating to your use of Quency, whether based in contract, tort, or any other theory, and whether or not we were advised of the possibility of such damages.
11.2 Specific exclusions. Without limiting the foregoing, we are not liable for: an occasion you missed; a reminder that was not delivered or was delivered late; a card that arrived late, arrived damaged, or did not arrive; or any effect on a personal relationship.
11.3 Cap. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO QUENCY WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100).
11.4 Exceptions. Nothing in these terms limits liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or any liability that cannot be limited or excluded under applicable law. Some jurisdictions do not allow certain limitations; where that is so, these limitations apply to the fullest extent permitted. If you live in the United Kingdom or Australia, Section 13 applies.
11.5 Your responsibility for what you record and send. Quency lets you record information about other people and send physical mail to them. You agree to indemnify and hold harmless BLUF House, LLC and its members, officers, and agents from any claim, demand, loss, or expense, including reasonable attorneys’ fees, brought by a third party and arising out of: (a) information you record in Quency about another person; (b) a card or message you send through Quency; or (c) your breach of these terms or of any law.
This obligation does not apply to any claim arising from our own acts or omissions, and it does not apply where you have used Quency as it is intended: recording information about people you know, for the purpose of showing up for them.
We will tell you promptly of any claim covered by this section, and you may participate in its defense at your own expense. We will not settle a claim in a way that imposes an obligation on you without your consent.
12. GOVERNING LAW AND DISPUTES
If you live in the United Kingdom or Australia, read Section 13 first. It changes this section for you.
12.1 Governing law. These terms and any dispute arising out of them or out of your use of Quency are governed by the laws of the State of New York, without regard to its conflict-of-laws rules.
12.2 Let us try to fix it first. If you have a problem, write to us at hello@blufhouse.com and describe it. We will respond, and we ask that you give us 30 days to resolve the matter before beginning any formal proceeding. Most problems are resolved this way. This step is a condition of bringing a claim, and it does not extend any deadline that applies to your claim.
12.3 Where disputes are heard. Any claim that is not resolved informally must be brought in the state or federal courts located in the State of New York, and you and we each consent to the personal jurisdiction of those courts. This does not prevent you from bringing an individual claim in small claims court in your own jurisdiction, if your claim qualifies.
12.4 Time limit. Any claim arising out of or relating to Quency must be brought within one year after the event giving rise to it, to the extent that limit is permitted by law.
12.5 Notice to us. Legal notice must be sent to: BLUF House, LLC, c/o Northwest Registered Agent, 418 Broadway STE N, Albany, NY 12207.
13. IF YOU LIVE IN THE UNITED KINGDOM OR AUSTRALIA
13.1 Your local law comes first. Nothing in these terms removes or limits any right you have under the mandatory consumer law of the country where you live. Where a provision of these terms conflicts with that law, that law applies and the provision does not.
13.2 Australian Consumer Law. If you are in Australia, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in Sections 10 or 11 excludes, restricts, or modifies those guarantees. Where we are permitted to limit our liability for a failure to comply with a guarantee, our liability is limited to resupplying the service or paying the cost of having it supplied again.
13.3 United Kingdom consumer rights. If you are in the United Kingdom, the Consumer Rights Act 2015 gives you rights that these terms do not affect, including that digital content and services must be of satisfactory quality, fit for purpose, and as described.
13.4 Where disputes are heard. Section 12.3 does not apply to you. You may bring proceedings in the courts of the country where you live, and we will bring any proceeding against you in those courts.
13.5 Limits on liability. The exclusions and the cap in Section 11 apply only to the extent the law of the country where you live permits. They do not limit our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under that law.
13.6 Your subscription. Your subscription is sold to you by Apple or by Google, not by us. Any right you have to cancel or to obtain a refund on that purchase is exercised against the platform that sold it, under that platform’s terms.
13.7 Cards. Cards are printed and mailed within the United States only, and both the delivery address and the return address must be United States addresses. This part of the service is not offered to you.
13.8 Time limit. Section 12.4 applies to you only to the extent the law of the country where you live permits.
14. CHANGES, AVAILABILITY, AND ENDING
14.1 Changes to these terms. We may update these terms. We will post the updated version with a new effective date, and we will tell you in the app before a material change takes effect. Continuing to use Quency after that means you accept the change.
14.2 Changes to the service. Features may change, and we may add or remove them.
14.3 If we end the service. We may stop offering Quency. If we do, we will give you reasonable notice, stop charging you, and give you a period in which to export or record what you have stored.
14.4 If you stop. You may stop using Quency at any time and delete your account in Settings.
14.5 What survives. Sections 8, 9.1, 10, 11, 12, 13, and this section survive the end of your account or of these terms.
15. GENERAL
15.1 Entire agreement. These terms, together with our Privacy Policy, are the entire agreement between you and us about Quency, and they replace any earlier agreement or understanding on the subject.
15.2 Severability. If any provision of these terms is held unenforceable, that provision will be limited or removed to the minimum extent necessary and the remaining provisions will remain in effect.
15.3 Assignment. You may not transfer your rights under these terms. We may transfer ours to an affiliate or in connection with a merger, acquisition, or sale of assets, and we will tell you if we do.
15.4 No waiver. If we do not enforce a provision, that is not a waiver of it.
15.5 Force majeure. We are not liable for a failure to perform caused by events beyond our reasonable control, including acts of nature, labor disputes, postal disruption, and failures of third-party services.
15.6 Electronic communications. You agree that we may communicate with you electronically, in the app or by email, and that electronic communications satisfy any legal requirement that a communication be in writing.
15.7 Apple and Google. Quency is distributed through the Apple App Store and the Google Play Store. Those platforms are not parties to these terms and have no obligation to provide support for Quency. Where a platform’s terms require it, the platform and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.
15.8 Contact. Write to us at hello@blufhouse.com.